Privacy Policy
Fixed Price Realty Pty Ltd (ACN 647 170 036) trading as Heart & Sold Real Estate is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection of Personal Information
We may collect personal information during the course of providing real estate sales and property management services, including but not limited to:
• Assisting you to buy or sell property
• Assisting you to lease or manage property
• Conducting rental applications and tenant screening
• Managing client and business relationships
• Marketing our services to you or marketing your property
• Responding to property enquiries
The types of personal information we may collect include:
• Full name and date of birth
• Residential and/or postal address
• Email address and telephone numbers
• Identification documents (where required)
• Financial information relevant to property transactions
• Bank account details for trust transactions, deposits or refunds
• Details relating to property owned, purchased or leased
• Information provided by tenants or applicants during screening processes
We only collect information that is reasonably necessary to provide our services.
Use and Disclosure of Personal Information
We may use or disclose your personal information to:
• Your solicitor or conveyancer
• Financial institutions and brokers involved in a transaction
• Building and pest inspection providers
• Tradespeople and contractors engaged for repairs or maintenance
• Third-party marketing providers
• Real estate portals (e.g. realestate.com.au, Domain)
• Software providers and cloud-based CRM systems
• Payment solution providers (including RelloPay where applicable)
• Government authorities where required by law
Some of these service providers may store data on secure cloud servers located in Australia or overseas.
Data Storage and Security
Personal information is stored securely in electronic and physical formats. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. Access is restricted to authorised personnel only.
Website Data & Cookies
Our website may collect data through cookies and analytics tools to improve user experience and marketing performance. This information does not personally identify you unless you provide personal information through an enquiry form.
Marketing Communications
We may use your contact details to send information about properties, services or updates relevant to you. You may opt out of marketing communications at any time by contacting us or using the unsubscribe function provided.
Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. Requests can be made using the contact details below.
Complaints
If you believe we have breached your privacy rights, please contact us in writing. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Details
Heart & Sold Real Estate
PO Box 737
Coolum Beach QLD 4573
Email: info@heartandsold.com.au
Phone: 0490 492 623