Personalised Management of your property
Residential Property Management for Sunshine Coast Investors
We offer a simplified management fee which includes; lease renewal, inspection fees, end of year financial summaries and other types of additional fees associated with normal day-to-day property management.
Why switch to us?
We look after your property as if it’s our own. Offering a premium, personalised service to all our property owners, we are experienced and professional, giving you the confidence that your investment is in safe hands. Our dedicated portfolio managers ensure hands-on representation and prompt communication with all our valued clients, at all times.
Answers to
The Rental Process
Presenting your property for lease
If your home is vacant – It is important to present your property at its optimum to ensure its features are displayed at their best. We recommend that you invest some time cleaning, tidying, and sprucing up the outdoor spaces. We have long standing relationships with home stylists, maintenance companies and tradespeople that we regularly work with, who can help at short notice.
If you have vacating tenants, we will work with them to ensure your property is presented well and arrange a suitable time for photography and inspections. If there is a need to do some repairs or maintenance, we would discuss this with you prior to listing.
Marketing
Our comprehensive tenant marketing strategy is designed to attract the best renters quickly. We showcase your property with premium advertising on realestate.com.au, ensuring it reaches a wide audience of potential tenants. Our team conducts professional open inspections to maximize exposure and engage with interested renters directly. Additionally, we install a high-visibility “To Let” board to capture local interest and generate inquiries. This multi-channel approach ensures your property is leased efficiently to the right tenant.
Tenant Selection
Choosing the right tenant is the most important part of property management. Our process utilises the most advanced software to qualify potential tenants. We also require bank statements, payslips and/or financials, personal and prior rental references and most importantly, a face-to-face meeting.
You can tell a lot from a person by looking at them in the eyes. We also give you (the owner) an opportunity to comment on prospective tenants and make the final decision. Remember, your property manager is part of your investment team, and together we will make your investment a great success.
Online Owners Portal
Our clients trust us because we’ve consistently earned that trust through clear communication and complete transparency. We believe that keeping you informed is key to a successful partnership.
That’s why we provide 24/7 access to your rental account through our Owner Portal, where you can view your property’s current rent balance, financial activity over the past 12 months, maintenance requests, inspection reports, and all lease-related documents.
We also keep you updated with detailed statements after every rent distribution and provide inspection reports with feedback after every inspection, ensuring you always know what’s happening with your property. With us, you’re never in the dark—just informed, empowered, and in control.
Routine Inspections
No matter how responsible or well-intentioned someone may be, we all have our blind spots—whether it’s forgetting to maintain the garden or simply being a little clumsy.
That’s why routine inspections are so important. They give us the opportunity to identify any minor issues before they escalate into costly damage, gently remind tenants of their responsibilities, and continue fostering a positive relationship.
Too often, we hear stories of tenants feeling frustrated with property managers due to poor communication or a lack of respect. We take a different approach—one built on mutual respect, clear communication, and accountability. By maintaining strong relationships with both landlords and tenants, we create a smoother, more stress-free rental experience for everyone.
Transferring your investment property to Heart and Sold has never been easier
Once you decide to switch to Heart and Sold, the transition is seamless and hassle-free. Your dedicated Property Manager will handle every detail, from contacting all relevant parties to coordinating the transfer efficiently and professionally. We take care of all paperwork, bond transfers, and tenant communications, ensuring they know when and where to make payments. If your property is currently vacant, rest assured—it won’t be for long. Our exceptionally low vacancy rates reflect our proactive approach and strong demand for our rental properties.
Would you like us to manage your property?
If you are a new investor wanting us to manage your property or if you are wanting to change to Heart and Sold its easy. Call or email Simon on 0411446445 or rentals@heartandsold.com.au